Returns & exchanges.

• Standard Return Window: All regular-priced items in their original, undamaged, and unused condition with original tags and packaging can be returned for a full refund within 30 days of receiving your parcel.
• Promotions & Discounts: Items that were part of a temporary promotion, Black Friday, or discount codes are also eligible for returns.
• On-Demand Knitwear & Made-To-Order Shoes: These items are fully refundable as long as they are in standard sizing and not customized.
• Footwear Condition: Footwear must be accompanied by the original shoe box in its original condition. Worn shoes will not be refunded.
• Clearance Items: Items permanently discounted (clearance) are final sales. These items are always clearly marked as such on the product page’s description. Please read below under "Other Important Notes" to see other exclusions.
• Customized Items: Customized or Personalized items (monogrammed, engraved, painted, or altered) are final sales and do not qualify for refunds or exchanges.

• Items made On-Demand like our knitwear are fully refundable with our standard return policy as these items come in standard sizes and colors.
• Made-To-Measure and Bespoke items (denim, shirts, tailoring, Maison Alltrueist shoes) are non-refundable, but if you are not completely satisfied, we will alter or remake the item on a case-by-case basis.

• For returns, please email us at refunds@alltrueist.com with your order number and our dedicated customer service team will be more than happy to assist you with the process.
• For exchanges, please email us at contact@alltrueist.com and we'll be delighted to help you.
• We'll email you instructions on how to return the item and process your refund or exchange.
• We'll process your refund or exchange within 1 to 2 business days after the item has arrived at our location. Please be aware that some refunds may take a few days to appear in your account depending on your bank.
  For refused or undeliverable international parcels, the longer process described under “International duties and refused deliveries” applies, subject to applicable law.

• Items must be returned to Maison Alltrueist at the designated return warehouse. Depending on the brand, this warehouse may be in Canada, the United States or Europe. We will confirm the correct address and any customs instructions when arranging your return. Please contact us before sending your parcel. Return shipping costs are your responsibility; we recommend a tracked service and keeping your proof of postage.
• Shipping fees are non-refundable if your original purchase included such fees.
  

• Whenever a parcel crosses an international border, the recipient is responsible for any import duties, taxes and customs-clearance or brokerage charges not expressly included at checkout. This applies to all international destinations, including orders shipped directly from a brand’s overseas warehouse. These charges must be paid when requested by the carrier or customs authority.
• Refusing delivery or declining to pay import charges does not automatically cancel your order or trigger an immediate refund. Please contact Maison Alltrueist before refusing a parcel so we can explain the next steps.
• If a parcel is refused, left unclaimed or returned because of an incorrect address or unpaid import charges, its return may take substantially longer than a standard return. Customs clearance and return transit can cause extended delays. Where permitted by applicable law, any eligible refund will be processed only after the parcel has physically arrived at the designated return warehouse and all charges incurred by Maison Alltrueist have been fully confirmed, reconciled and settled with the carrier or customs authority. We may need to wait for final invoices before completing this process.
• Any actual outbound and return shipping costs, handling or storage fees, brokerage charges, and re-import duties or taxes incurred by Maison Alltrueist may be deducted from an eligible refund, where permitted by law. Refusing a parcel does not make a final-sale or otherwise ineligible item refundable. These terms do not limit your statutory consumer rights; any applicable country-specific cancellation and refund rights take precedence.

• If you change your mind before your item has shipped, please email us at contact@alltrueist.com and our team will be more than happy to cancel your order for you, with the following exceptions:
• If you ordered a Made-To-Measure or On-Demand item, your order needs to be cancelled within 24 hours of your purchase. Once the item has been submitted for production, it cannot be cancelled. You may return the item (if applicable) once you receive your order, but due to automation we are not able to cancel once the order has been submitted, no exceptions.
• Once you receive a tracking number for your order, it will be too late to cancel your order and you will need to go through the return process.

• If you received an item as a gift and would like to return it, please email us at contact@alltrueist.com and we'll be delighted to process a refund for you on an Maison Alltrueist E-gift Card (store credit) OR to the original form of payment.
• We must be able to find the original transaction in order to process any refund.

• If you have an Maison Alltrueist E-Gift Card, please note that E-Gift Cards (electronic gift cards) are non-refundable and cannot be redeemed for cash unless where required by law. Our standard return policy applies to any merchandise purchased with an Maison Alltrueist E-Gift Card.

• We apologize if you received a defective product, it is very rare but we take every matter seriously. Please email us at contact@alltrueist.com with details and pictures, and our dedicated customer service team will be more than happy to look into the warranties for you.
• Many of our designers offer limited manufacturer warranties, and we would be happy to handle that for you. It's important to note that normal wear and tear does not qualify as a manufacturing defect for any brand.
• Regardless of warranty, we are here to help and will make sure your concern is taken care of.

• Price adjustments are only granted within 5 days of your purchase.
• Underwear purchases are non-refundable for hygienic reasons.

If you have any other questions or concerns, please feel free to reach out to us at contact@alltrueist.com and our
dedicated customer service team will be more than happy to assist you.

We are committed to providing you with the best customer service and making your shopping experience with us a memorable one.

The following terms apply to customers in the European Union, European Economic Area and United Kingdom and take precedence over the general terms above.

You may notify us within 14 days of receiving your order to exercise your right of withdrawal, then return it within a further 14 days. Eligible regular-priced items also have our extended 30-day return window. Temporary promotions and discount-code purchases remain eligible. Clearance items remain eligible within the statutory 14-day window.

You may inspect and try on items indoors to establish their nature and fit. Return original packaging and tags. A deduction may apply for wear beyond that inspection. Underwear cannot be returned if its hygiene seal was broken after delivery. Personalized, bespoke and pieces made to your measurements are excluded from withdrawal; standard-sized on-demand pieces remain eligible. If a custom piece does not fit as expected, we will review alterations or a remake with you.

Return shipping is your responsibility. Items must be returned to Maison Alltrueist at the warehouse address we confirm for your brand, which may be in Canada, the United States or Europe. Contact us for the correct return address and customs instructions before sending your parcel. Use tracked shipping. For a statutory withdrawal, we refund the product price and original standard delivery charge; additional express charges are not refunded. Import duties and VAT paid to a courier or local authority are not refunded by Maison Alltrueist; contact that authority about reclaiming them.

You may cancel standard and standard-sized on-demand orders before dispatch. If already dispatched, return the parcel when it arrives. Custom orders must be cancelled within 24 hours and before submission to production. Refunds go to the original payment method unless you expressly choose store credit. We need the original transaction to process a gift return.

To withdraw, email a clear statement to refunds@alltrueist.com, or use our withdrawal form.

For statutory withdrawal, refunds are issued to the original payment method within 14 days of your withdrawal notice. We may withhold the refund until the returned goods or proof of return shipping is received.